To achieve volume and profit objectives within specifically assigned customers through account gain, productive relationships, planning and execution compatible with channel / company strategy.
Develop and evolve a customer strategic and tactical plan :
Create a sustainable new account gain performance within high volume and multibranch accounts
Customer analysis reviewing previous plan and performance with key conclusions. From this build a SWOT ( strengths, weaknesses, opportunities, threats) analysis.
Develop customer specific (SMART) plans that cover overall strategy, specific goals (what will be achieved) and tactics ( how this will be achieved) for range, merchandising, promotions, pricing, service and distribution.
Clear volume & profit (latter as appropriate) phased goals by brand by account.
Execution Of Customer Plan :
Appropriate levels of written, verbal and face to face communication with the customer ( to be determined by specific account).
Presentation, negotiation and implementation of targeted plans for range, merchandising, promotions, pricing, service, and distribution.
Develop a productive business to business relationship with the customer.
Build and log a clear understanding of the customer structure, roles and individuals.
Periodical visits to the customer to develop a trust based, mutually beneficial relationship at the all appropriate points of interaction.
To an appropriate level, have a clear undersatnding of how the customer makes key decisions, who owns / influences / implements them and built relationships with key personnel as a result.
As appropriate, facilitate multi-functional relationships between the customer and the company to influence key decisions.
Building internal multi-functional alignment to the account to achieve volume / profit goals :
Within the specific account plan, work with line manager to focus the required internal resources against specific goals :
Trade Marketing / Category management, time / resource allocation.
Logistics (supply chain), time / resource allocation.
Build an account budget and gain agreement to it, to deliver customer specific plans at the desired profitability.
Communication and commitment building within field support teams.
Customer Administration :
Maintain an account file that represents the current situation within the account in terms of the key sales drivers.
Provide desired level of forecasting for company production planning.
Complete all customer administration as required (eg. Promotional proposals, product files etc)
Continually updated budget with exact status on every activity / invoice.
Evaluation of all key customer activities within the plan (eg. Promotions)
Qualifications / Requirements
Exposure and understanding of category management principals witihin the food service environment.
Basic computing skills : Excel, Word, Powerpoint.
Key competencies as follows :
Leadership Imperatives :
Influence & negotiation..
Understands &manages key business drivers.
Creates a positive work environment.
Planning / co-ordination.
Preffered skills and experiences :
Worked (preferably led) in a multi-functional task force to improve business results with a customer, preferably done several category management projects.
Direct of dotted management of field operations
Experience in a written communication environment. Prepared written reports and presentaitons regularly.
Strong interpersonal, priority setting and coordination skills
Strong written communication skills (reports, presentations)
Relocation Eligible : Eligible for Standard Relocation
Job Type : Re