Position purpose :
The job holder ensures the effective execution of the services within the allocated HR Services organization as well as continuous process improvement and effective change management at the local level.
Major tasks and responsibilities of position :
The job holder provides operational leadership and coordination for local organization administrative, operational, process improvement and change activities in the country / country group.
He / she is familiar with the key Bayer HR and processes and functions of the organization and ensures that these are taken into account at the local level.
Proactively work with the local and global HR community locally to convert strategy, policy, systems, tools and processes into the associated organization and services for country / country group.
Proactively identify service delivery issues and take appropriate action to resolve; align with other HR Services Managers to provide integrated service;
promote performance improvement initiatives based on local needs and global structure.
Market the associated organization to the staff and management of the local HR organization to build acceptance and encourage confidence in the organization.
Ensure efficiency and reduction of complexity by standardization and the use of best practice in service delivery for the associated organization based on global framework.
Maintain and improve quality standards within the associated organization. Ensure appropriate metrics (including third party KPIs) for local organization in line with global governance.
Manage daily service operations and projects, responding to service demands as they arise (e.g. volume of calls, staff absence, e-mail queries, etc.).
Ensure the implementation of local norms and laws in relation to HR administrative processes and systems (e.g. payroll).
Ensure proper budget performance and alignment.
Ensure local support and knowledge for incident / problem management for local topics based on global steering and rules.
Is the first contact regarding the organizations service within a country / country group.
Ensure compliance and risk management across the associated organization and systems locally.
Ensure knowledge transfer of best practice from and to the global organization / community.
Has clear overview about changes, project requests and developments within a country and coordinates as needed.
Supervises prioritized projects and services in the region and supports the project / service team.
This position acts as mentor / coach and people manager for the local HR Services Associate, local HR Services (Senior) Professional allocated to him / her.
Set targets for the team in terms of behavior, performance and development; perform salary review.
Manage internal and external associated staff (recruit, on board, motivate, develop, determine merit and identify talent) in line with the Bayer LIFE values.
Establish a work culture within the associated organization that promotes teamwork and sharing within HR Services globally and partnering with stakeholders based on global governance.
Ensure proper succession management and skill assessment of workforce within the associated organization.
Education Preferably a university degree or equivalent, especially with the main focus on Human Resources. Alternatively an equivalent progressive working experience.
English language should be fluent both in the spoken and written form, plus local / regional language requirements.
Skills / experiences Several years of experience in Human Resources. This should also include several years of management experience.
Proven experience with leading major projects and developing strong working relationships with stakeholders, the HR community and customers.
Detailed understanding of HR processes & systems. Communications strategy and messaging skills with the ability to build long term partnerships with internal management & staff, including the various relevant representatives of workers groups and external stakeholders.
Experienced in multidisciplinary project management as well as change management. Experience working and collaborating within a global organization and multicultural environment.
Strong customer orientation and service delivery management. Willingness to take on responsibility and be resourceful (using a wide-
range of information sources). Specific experience in Customer Service and HR process design, transaction support, and employee administration.
Demonstrated ability to provide local leadership in a global team environment. Team-oriented leadership skills honed through experience with senior management.
Experience with guiding and coaching staff development.