Job Description :
Key responsibilities and entitlements :
Evaluate and configure CRM system, and provide detailed end user documentation;
Provide day-to-day troubleshooting and technical support and guidance to Salesforce end users (Sales Automation, Service Automation, Marketing Automation);
Be positioning as a CRM specialist, mentor End-users how to effectively use CRM;
Support CRM Deployment projects in respective Region;
Cooperate with Digital Leads / Marketers in Segment preparation and loading for Marketing Automation (Eloqua);
Support technical interface between Sales and Marketing Automation Tools;
Ensure country alignment with CRM CEEMEA Governance.
Reporting & Analytics Tasks
Develop and maintain custom reports and dashboard requested by local business leaders;
Analyze CRM reports & dashboards and provide data explanation and comments;
Participate in delivering BSO CRM KPIs;
Training Related Tasks
Document and share commonly asked questions that should / can be addressed through additional training to the CRM Manager / Country Training Lead;
Train users on system functions and business processes in CRM systems;
Develop end user’s knowledge and skills through direct coaching and support, while demonstrating how to integrate the application usage in day-
to-day activities and improve performance and sales effectiveness.
1-2 years experience with CRM system as advantage;
Self-motivating with initiative;
At least intermediate level English language.