The StratCO CSS Manager Cluster 1 reports to StratCO CSS Lead Cluster 1. The role objective is to maximize the value of Customer Engagement Programs (CEPs), Customer Interaction Tracking Tools (CITs) and Social Listening (SL) while maintaining Pfizer’s commitment to Patient safety in the Countries of assumed responsability.
The role is executed by supporting Program and Tool Owners operate in accordance to policy specific requirements, giving options of how to improve quality and mitigate risks.
The StratCO CSS Manager Cluster 1 participates in the Local Committee, attending meetings, giving feedback on country activities and informing on global policies and procedures.
Acts as a point-of-contact for communications and issue resolution locally and ensures activities conducted by the commercial organization comply with Corporate Policies and the associated procedures.
Prefereed Locations : Poland, Czech Rep, Slovakia, Hungary and Portugal
Bachelor's degree required
Min. 5+ years of professional experience; CSS or transferrable (DSU, MQO) experience preferred
Detail-oriented with strong organizational skills and a proven ability to prioritize and work independently to complete quality work on a timely basis
Ability to work effectively and collaboratively with own Cluster CSS team
Experience in commercial operations and / or sales & marketing is considered as a plus
Skills and Knowledge
Understand the fundamentals of drug safety and risk management (e.g. Adverse Event reporting), CEP processes, policies and procedures
Strong analytical skills; ability to analyse information, draw insights and recommend improvements; ability to synthesize problems and develop innovative solutions and strategies
Ability to demonstrate strong facilitation and collaboration skills
Proficient in project management skills
Proven ability to drive execution of strategies
Proficient in common technical tools (e.g. Microsoft Office)
Strong written and oral communication skills
Ability to build strong formal and informal relationships
Language skills : fluent in English (following additional languages are a plus : Portuguese, Polish, Hungarian, Czech and Slovakian)
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.