Technical Support Engineer (Weekend Shifts)
Veeam
Saint-Petersburg, Russian Federation
2 дня назад
Job Description

Technical support engineer provides support and troubleshooting via telephone, email, and web conferencing.

  • Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation
  • Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool
  • Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers
  • Perform troubleshooting and analysis, including log file investigation

 


Qualifications

  • Fluent English (reading/writing/speaking)
  • Familiarity with at least some of the following areas:
    • Microsoft Exchange server administration
    • DB (SQL/Oracle)
    • Windows OS 2008(r2) & 2012(r2) advanced user or administrative level
    • UNIX and/or Linux knowledge
    • Practical understanding of TCP/IP (OS, firewalls configuration).
  • Ability to quickly learn, understand and explain technical information
  • Ability and desire to take ownership of client issues through resolution
  • Excellent time management skills
  • Ability to work in a fast-paced environment

 

Additional competencies:

Working experience with hypervisors:

  • VMware ESX (i)
  • Microsoft Hyper-V

Working experience with Veeam products

 



Additional Information

  • Modern, energetic multinational working environment
  • Salary ranges depending on skills and expertise; Additional quarterly bonuses to top performers
  • Opportunities for professional growth and promotion; for diligent employees the opportunity to be certified -- VMCE (Veeam Certified Engineer)
  • Comprehensive training and mentoring system that includes in addition to the training for Veeam products a number of lectures on related areas (virtualization, networking, etc.) - paid as work
  • Access to the internal lab resources based on Vmware vSphere & Microsoft Hyper-V right from the start date
  • Work Schedule: Weekend Shift (Fr, Sa, Su, Mo, 10 hours per day). Start of a working day is flexible
  • Regular assessment and salary/positions review (at least once a year)
  • Employment according to the Labor Code of the Russian Federation, “white” salary, 28 days paid annual leave + additional time off depending on the work results (up to 12 paid days off per year)
  • An extended medical insurance policy
  • A partial compensation of costs on fitness
  • Free English classes in the office
  • Ability to become part of Veeam football and volleyball teams
  • Corporate events
  • Relocation package for candidates from other regions (one-way ticket compensation, relocation allowance equivalent to one month basic salary)

 

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