The purpose of the project is to launch ServiceNow within T-Systems as a customer service front-end. In the status quo, there are a lot of inefficiencies caused by multiple portals and shop systems based on different platform (BMC, HP, IBM, custom applications).
As there is no standard catalogue today, the integration of new customers is complex and expensive.
As part of ServiceNow project, the current service processes should be analyzed and migrated to the ServiceNow platform gradually.
It will increase customer’s satisfaction by providing one state-of-the-art user interface with the same look and feel for all underlying functions.
Design and implementation of the new workflow
Improvement and expanding the existing workflow
Workflow performance analysis and improvement
Managing reference and configuration data
Unit and development testing
Support of the test and the operation teams
Must have :
Experience in IT for at least 3 years (preferably in a system integrator)
Participation in projects with implementation / administration of ServiceNow systems
The experience of programming in object-oriented programming languages
English conversation level - Upper Intermediate
Nice to have :
Certificates : Participation in the ServiceNow Bootcamp (ServiceNow Platform Implementation) Certified ServiceNow Administrator Certified Implementation Specialist - ITSM
Understanding of ITSM principles (preferably ITIL Foundation certificates and higher)
Experience in WEB-Development (html, css, js, jquery, angular)
Understanding of DBMS and SQL
Ability to analyze software requirements and offer solution
Experience in using Atlassian (JIRA / Confluence)