JOB PURPOSE :
You will be part of a team responsible for shaping the future of our digital customer engagement and acquisition platforms and processes across Europe, ensuring we deliver an exceptional user experience.
As more customers seek to transact digitally, the future success of our business is dependent of delivering seamless digital journeys.
As part of your role you will assess external best practices, our customer expectations and commercial business goals and translate these in to market leading digital acquisition journeys.
You will take a user-centric approach to evolving and developing our user acquisition digital journey in order to deliver best-
in-class UX and execute against a roadmap that will ensure we remain ahead of the industry. Develop new and enhance the existing acquisition platform through the delivery of new features and innovations.
Support with the execution of the plan and constantly looking at the revenue and cost saving opportunities through digital onboarding.
KEY ACCOUNTABILITIES :
Digital E2E Product Management
Gather business and customer requirements and use data to define improvements to the customer’s user journey
Strong communication skills, able to communicate at all levels within the organisation across management, IT and functional teams
Understanding of business needs and best practices in building digital products through interpreting customer needs and translating these in to deliverable requirements
The role will include ongoing monitoring of performance, tracking of online customer behaviors and constant optimization of the digital acquisition customer journey
Manage the implementation of incremental changes to improve E2E product performance, ensuring all relevant teams are briefed on the impact of changes
Establish an effective working operating rhythm with a number of business functions in order to provide updates on the executional plan and deliver excellent user experiences Sales, Marketing, Operations, Compliance and Technology
Regular reporting to assess and share the performance of our digital acquisition platforms across Europe. Ability to run business analysis and understand the data behind decisionsctions.
Effective measurement and constant monitoring of the product performance with the objective of delivering continuous improvements
As part of a team, develop an effective multi-channel plan based on customer needs (e.g. desktop and mobile)
Gather business and customer requirements to develop commercial focused business cases and use these to inform the digital product roadmap
Strong execution and delivery skills focused on results through digital channels (on time and of a high quality).
Lead cross-functional teams through the entire product development lifecycle, using data to identify creative solutions for problems that arise
Part of a team responsible for interactions between third party vendors and internal teams
KNOWLEDGE, SKILLS & EXPERIENCE :
5 plus years of solid work experience in a product management, mobile app, servicing or digital environment
Strong customer focus and familiar with UX methodology, digital customer behavior monitoring and measurement as well as testing
Good level of English
You are able to lead and innovate even when faced with uncertainty and ambiguity
Proven experience of working with external and internal stakeholders, outsourced vendors and development teams
Strong business communication and presentation skills
Project and / or product management with a focus on meeting digital customer needs and on time delivery
Enjoys working in a constantly evolving and changing environment