Service Integration Expert
Novartis AG
Saint Petersburg, Russian Fed.
19 дней назад

Job Description

  • Oversee end-to-end integration of IT Infrastructure services delivered to manufacturing Site including Operations, Projects, Application Engineering, Demand Forecasting and Application Infrastructure Portfolio
  • Contribute to regular / periodic vendor reviews bringing in Site perspective
  • Collaborate and communicate with IT Site teams and Application Managers to align infrastructure related priorities and ensure smooth service operations and execution
  • Develop and enhance relationships with key stakeholders, acting as a trusted advisor / key point of contact actively managing expectations and monitoring satisfaction levels and service adoption
  • Support timely resolution of incidents related to TechOps sites and ensure normal services are restored as quickly as possible and adverse impact on operations is minimized
  • Support TechOps Infrastructure operations (ITSM)
  • Coordinate provisioning of End User / Infrastructure services from global / local sources
  • Support internal, customer and regulatory audits preparation, participation, and remediation
  • Support initiatives to improve data quality of system records (CMDB, other inventories)
  • Proactively drive campaigns and global IT infrastructure Initiatives with Application Managers for infrastructure relevant topics (EOL, other)
  • Support the execution of local and / or global infrastructure projects and strategic programs and ensure hand-over into operational support
  • Support the collection of customer requirements and feedback for the design and optimization of specific infrastructure services
  • Ensure infrastructure standards, global policies, and guidelines are followed locally, and drive standardization of non-
  • standard local infrastructure services

  • Capture demand for infrastructure services, in collaboration with Demand and Supply Management, by engaging early in IT projects from the respective site
  • Take accountability to ensure adherence with Security and Compliance policies and procedures in scope of Service Integration Expert role
  • Minimum requirements

    University degree in Informatics, Computer Sciences, business or similar

    Russian - fluent; English fluent in (written and spoken)

    from 2 years in Technical IT infrastructure management (System Administrator or Project Coordinator)

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