IT support/Helpdesk Specialist
АЛИБАБА.КОМ (РУ)
Россия, Москва
2 дня назад
source : hh
  • As an System Engineer, you will work cross-functionally to support our international business and users across different locations across Europe;
  • support basic office IT infrastructure, provide IT services and IT assets management; manage regional and group-wide projects such as new office build project, company-wide project support e.

    g. Double 11, business-specific project e.g. global user experience improvement; involve in global Merge & Acquisition integration projects working on cross-function collaboration from different business units in different continents, etc.

    Responsibilities :

  • Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.;
  • Troubleshooting and resolving single customer issues with Windows / MacOS;
  • Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions;
  • Using remote administration tools to resolve issues on desktops, laptops, and printers;
  • Update policies, procedure, and documentation relevant to project or operation;
  • Ensure compliance with standards, policies, and processes;
  • Ensure all Asset and Inventory up to date and accurate in system;
  • Follow KPI defined by company and team leader.
  • Job requirements :

  • 3+ years of desk side work experience in large enterprise companies;
  • Diploma in computer science or equivalent experience in IT;
  • Strong knowledge in User & VIP Support and ITIL methodology;
  • Familiar with Mac and Window OS system;
  • Pleasant with good telephone manner, mature and independent;
  • Able to work under pressure, self-motivated, strong problem solving and analytical skills;
  • Strong data analytic, communication & interpersonal skills;
  • MCP certified;;
  • Proficiency in both spoken and written English.
  • Preferred Requirements :

  • Proficiency in both spoken and written Mandarin;
  • MAC certified.
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