As an System Engineer, you will work cross-functionally to support our international business and users across different locations across Europe;
support basic office IT infrastructure, provide IT services and IT assets management; manage regional and group-wide projects such as new office build project, company-wide project support e.
g. Double 11, business-specific project e.g. global user experience improvement; involve in global Merge & Acquisition integration projects working on cross-function collaboration from different business units in different continents, etc.
Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.;
Troubleshooting and resolving single customer issues with Windows / MacOS;
Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions;
Using remote administration tools to resolve issues on desktops, laptops, and printers;
Update policies, procedure, and documentation relevant to project or operation;
Ensure compliance with standards, policies, and processes;
Ensure all Asset and Inventory up to date and accurate in system;
Follow KPI defined by company and team leader.
Job requirements :
3+ years of desk side work experience in large enterprise companies;
Diploma in computer science or equivalent experience in IT;
Strong knowledge in User & VIP Support and ITIL methodology;
Familiar with Mac and Window OS system;
Pleasant with good telephone manner, mature and independent;
Able to work under pressure, self-motivated, strong problem solving and analytical skills;
Strong data analytic, communication & interpersonal skills;
Proficiency in both spoken and written English.
Preferred Requirements :
Proficiency in both spoken and written Mandarin;