Clinical Specialist (Moscow)
Align Technology
Moscow, Russia
3 дня назад

JOB SUMMARY : Responsible for handling inquiries, requests and / or issues from the business for company products / services as well as clinical communication with internal and external stakeholders.


  • Handles difficult customer situations and will take their issues / concerns / complaints to completion
  • Provides ideas and suggestions to improve the overall business, improve customer experience and / or specific clinical treatments
  • Responsible for providing assistance to the sales organization
  • Provides input to research and development to improve existing products / services and develop new ones
  • Collaborates with other departments, such as Manufacturing, Marketing, Education, Sales, Customer Support
  • Investigates product safety incidences and report this on CRM system. Also involved in clinical hotline, inbound and outbound calls with customers to provide support and educate customers
  • Will be required to travel to deliver educational events as part of structured certification / education programs for customers and visit customers in their offices (deep dive education)

  • Strong oral and written communication skills (presentations and correspondence, influencing skills)
  • Efficient at managing competing demands including prioritization, responsiveness and keeping others informed
  • Internet and social media savvy
  • Skill in establishing priorities, and handling multiple projects simultaneously
  • Solid problem solving ability and ability to manage details
  • Appropriate sense of urgency

  • Minimum of 2 years of directly related experience. May have a Master’s Degree with 0-12 months of experience

  • Bachelor’s degree in dentistry, biology, chemistry or related discipline; or combination of education and equivalent work experience required.
  • Requires a Bachelor Degree, or may have a Master’s Degree from a four-year university.
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