Account Services Associate
Apex Systems LLC
Saint Petersburg
6 дней назад

Job Description

Apex Systems, the 2nd largest IT staffing firm in the country, has an Accounts Services Associate opportunity with a major Financial Services company in St.

Petersburg, FL. It is a 6 month contract with competitive pay. Below is a list of responsibilities and requirements for this position.

If you are interested in learning more you can send your resume to Luke Hammack at LHAMMACK

Job Summary : General Duties & Responsibilities :

  • Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.
  • Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor.
  • Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.
  • Answers incoming telephone calls and direct calls to appropriate resource for resolution.
  • Escalates unresolved issues according to the work group’s escalation guidelines.
  • Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues.
  • Assists in tracking, compiling, and completing reports as assigned.
  • Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution.
  • May mentor and guide more junior Account Services Specialists and / or proactively assist in production issues and questions.
  • Maintains up-to-date procedure manuals and writes drafts for changes to procedures.
  • May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.
  • Performs other related duties as assigned.
  • Educational Requirements :

  • A high school diploma or GED is required for this role.
  • EEO Employer

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