Apex Systems, the 2nd largest IT staffing firm in the country, has an Accounts Services Associate opportunity with a major Financial Services company in St.
Petersburg, FL. It is a 6 month contract with competitive pay. Below is a list of responsibilities and requirements for this position.
If you are interested in learning more you can send your resume to Luke Hammack at LHAMMACK apexsystems.com.
Job Summary : General Duties & Responsibilities :
Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements.
Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor.
Directs all work requests from sources outside the department to immediate supervisor for consideration and approval.
Answers incoming telephone calls and direct calls to appropriate resource for resolution.
Escalates unresolved issues according to the work group’s escalation guidelines.
Works with appropriate system and vendor reports to ensure timely and accurate processing of all regulatory and non-regulatory issues.
Assists in tracking, compiling, and completing reports as assigned.
Makes recommendations to the department supervisor on any matter affecting productivity, efficiency, service or problem resolution.
May mentor and guide more junior Account Services Specialists and / or proactively assist in production issues and questions.
Maintains up-to-date procedure manuals and writes drafts for changes to procedures.
May research and resolve internal and external customer-submitted and client-submitted account questions or problems outside normal daily procedures.
Performs other related duties as assigned.
Educational Requirements :
A high school diploma or GED is required for this role.