Software Support Specialist
Amdocs, Inc.
Moscow, MOW, RU
6 дней назад

Job ID : 75771

Required Travel : Minimal

Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future.

From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected.

We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device.

We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In short

You will be able to work in environment build on top of the newest technologies, on projects for the biggest and most innovative Telecom operators in the world.

You will be part of the unique and talented family of Amdocs. You will be part of Amdocs Optima - A digital customer management, billing and commerce platform designed to rapidly and securely monetize any product or service, serving any range of end-customer types.

The Deployment engineers are highly trained product experts responsible for end-to-end product deployment, application and third party software configuration and integration.

What will your job look like?

  • You will discuss and document environment related non-functional requirements as well as integration details with the customer and third party vendors.
  • You will install, configure and upgrade Amdocs solution environments (e.g. Test, Preproduction, Production environments) throughout the delivery project life cycle (Development, Test, UAT, Production)
  • You will install, configure and upgrade third party software in the supported environments and build in conjunction with development and architecture.
  • You will perform connectivity validation of related system components, review results with the customer and the third party vendors, and provides relevant technical input for the project status.
  • You will integrate Amdocs solution with third party applications within non-production (test) and production customer networks.
  • You will provide technical support during all phases of a project and advices the customer's technical personnel at all levels of : HW and deployment architecture, application and 3rd-
  • party configuration and tuning, on-going production monitoring, etc.

  • You will identify, analyze and lead all environment related defects / incidents during the project, directing them to the relevant owner and following up on their handling.
  • You will provide environment related expertise to all stakeholders (e.g. Development team, Testing team and customer) throughout the product lifecycle.
  • Essential

  • Hands on experience working with Linux / UNIX administration.
  • 1+ years of experience in implementing advanced business solutions (preferably in BSS / OSS area)
  • Ability to explain complex technical issues in a way that non-technical people may understand.
  • Knowledge in Virtualization (VMWare), Networking (TCP / IP, Firewall, Routers, Load balancing) and Platform (HP / IBM servers blade centers) and Storage equipment (IBM Storwize / FlashSystem, EMC).
  • Experience in developing custom utilities using scripting languages (Perl, Unix shell scripting)
  • Experience in PL / SQL - Database queries / updates
  • Must have the ability to turn high level requirements into Technical, Functional & Operational Specifications. Should have the ability to understand and challenge functional / technical solution specifications and programs that need delivery alignment
  • Experience of working with multiple projects / tasks and the ability to priorities in very rapidly changing work environment.
  • Able to work outside of normal working schedule when needed.
  • Must be able to work independently
  • Experienced in troubleshooting and debugging of the applications.
  • Advantageous

  • Knowledge in deploying application and integration middleware solutions (Oracle WebLogic, JBOSS ESB, IBM WebSphere) is a plus
  • Knowledge of Telecom networks, platforms, standards and business processes is considered a plus
  • Understanding of network protocols such as SINGTRAN, CAMEL, DIAMETER, MAP is a plus
  • Exposure to DevOps technologies (Ansible, Jenkins, Nexus, Kubernetes or other containerization technologies) is considered a plus
  • Understanding of Microservices based architecture is a plus.
  • Why you will love this job :

  • Gain valuable experience and wide knowledge of Software integrative systems
  • Opportunity to be exposed to advanced marked technologies
  • working with multi channels and divers area of expertise
  • You will take active role in team building, including technical mentoring and knowledge transfer.
  • You will have the ownership and accountability of specific modules within an application
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