Senior Anti-fraud Operations Manager
метро Белорусская, Замоскворецкая линия, Москва, Россия
3 дня назад
source : hh

About Us :

Didi Chuxing ("DiDi") is the world's leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America and Australia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery and Payment.

Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.

DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry and communities to solve the world’s transportation, environmental and employment challenges with localized smart transportation innovations by leveraging its AI capabilities.

By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive and sustainable mobile transportation and convenience ecosystem for cities of future.

  • DiDi partners with Grab, Lyft, Ola, 99, Taxify and Careem in a global ride-hailing network that reaches over 80% of the world'
  • s population across over 1,000 cities. Currently, DiDi provides ride-hailing services in Brazil under the 99 brand, operates DiDi-branded mobility services in Mexico and Australia, and provides taxi-hailing service in Japan through a joint venture.

    By continuously improving user experience and creating social value, DiDi strives to build a safe, open and sustainable mobile transportation ecosystem.

    About the Role : About our team :

    About our team :

    The business Security International (BSI) team is accountable for the platform ecosystem health. We deal with a set of challenging fraud situations on a daily basis and our job is to address them through fraud analysis, technology and operations.

    Responsibilities :

  • Build the anti-fraud operation team towards excellent execution and deliverables
  • Risk frameworks and standard development
  • Perform cross channel view and evaluation of Fraud Risk
  • Coordinate with cross-functional / cross-country teams including product operations, customer service, legal, policy, public relationship and antifraud strategy to deliver scalable fraud prevention and platform policy solutions
  • Assess and design procedures to guarantee the effectiveness of operations to manage the fraud loss and user experience to acceptable levels
  • Perform user surveys and be responsible for user perceptions towards anti-fraud and platform policies.
  • Monitor and analyze key performance indicators, and establish processes and methodologies for preventative actions.
  • Partner with business units and vendors to improve procedures, resolve problems, and implement initiatives; presents conclusions and recommendations to management.
  • Qualifications :

  • 2+ years of management experience in anti-fraud and / or risk operations is required
  • 8+ years of proven experiences with fraud, payment risk and / or security
  • Effective skill in results-oriented leadership in a challenging environment
  • Strong written and oral communication skills in English, and ability to collaborate with different cultures, countries and org levels
  • Effective organizational, planning and time management skills
  • Strong root cause deep-dive and problem-solving abilities
  • Advanced skill exercising initiative and using good judgment to make sound decisions
  • Conditions :

  • Partially remote work.
  • Broad benefits package : health insurance, life insurance, meals, fitness, Chinese class, etc.
  • 31 days paid annual leave.
  • Opening a new chapter in multi-billion dollar business, ample opportunity to implement your own ideas.
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