COREX Logistics is an international clinical trial supply and logistics company delivering innovative solutions to the pharmaceutical and biotech sectors.
COREX prides itself on attracting the brightest and the best people to join its dynamic team. At COREX you will be challenged, inspired, supported and rewarded for your work.
By joining the COREX Team you will have the opportunity to play an important role in securing the success of our clients and ultimately improving the lives of people all over the world.
COREX Logistics operates across several locations in Central and Eastern Europe and CIS region. Our international headquarters is in Dublin, Ireland.
COREX Logistics is currently looking for a Head of customer support department to join its growing team. This is an exciting opportunity to join an innovative clinical supply and logistics company with global ambitions.
Experience in 3PL logistics and experience in managing a customer support department
Experience and understanding of clinical research processes (PM, Regulatory Affair, Study Coordinator) is a plus
Successful experience in department management (from 5 people)
Experience in process automation
English, fluent level
Experience in income forecasting
Experience in preparing department budget
Brief description of responsibilities :
Team management, its growth development
Setting up all business processes of the department
Participation in the automation of the company's business processes
Formation of forecasts for quantitative and financial indicators
Creation and implementation of Standard Operating Procedures
Training and coaching of personnel
Participation in the development of a motivation system for employees of the department
Participation in attracting clients, protecting projects
Participation in public events of the company
We offer :
Opportunity for self-realization and professional growth in international projects
Decent level of remuneration
Quarterly and annual bonus in case of achievement of the set goals
Medical insurance for the employee
Work in the office in Podolsk with the opportunity to work remotely