Field Service Engineer- Russia- Novosibirsk
Thermo Fisher Scientific
Moscow, Moskva, RUS
6 дней назад

You are a life-long learner excited by complex and diverse challenges and believe in putting the customer first. With over 1000 customer facing colleagues distributed over the globe, our customers rely on us to help them select and use the right products to move science forward.

Now is an exciting time to join our Genetic Sciences business where your expertise will help a diverse customer group to keep their instruments up and running, enabling them to focus on their critical research and other essential business activities.

Our technology is used to help solve the world’s toughest challenges from the fight against COVID-19 to Zika to many others.

The job :

Delivers professional Service activities (installation and associated training, maintenance, reparation, assistance etc.

in order to provide an optimum Service support with focus on QPCR and Sample Preparation / Automation technologies to all the customers to achieve loyalty.

Delivers basic Application training and / or support to the customers. Contributes to achieve specific Service related targets as defined for revenues, profit, service order volume, etc.

  • while complying with internal rules and practices. Acts within general Service policies, business processes and procedures (PPP) and local procedures and rules.
  • Combining customer relation, technical service, application training and support, this function is well suited for those who enjoy working with customers of diverse scientific backgrounds.

    The FSE / FAS will act as a trusted expert to our customers, thereby increasing customer satisfaction and loyalty resulting in a contribution to the overall success of the business.

    What will you do?

  • Performs service activities within guidelines and in compliance with internal & customer procedures and regulations. This means mainly : Installations, Repairs, Planned Maintenance and Instruction of use of instruments to ensure safe and effective customer operations.
  • Provides basic level of Application Training and responsive telephone and on-site support and generally work to ensure that customer is successful in the use of brand Instrumentation.
  • Assures the professional relationship with existing customers to achieve customer loyalty to our company.
  • Utilization of the Escalation Procedure as appropriate.
  • Assures own related asset management including spare parts stock, company car, telephone, tools, software and computers, calibrations, literature etc.
  • Coordinates own work schedule with relevant partners (service co-ordinator, team leader, colleagues). Produces timely and accurate reports of the own activities as appropriate : , planned maintenance reports, installation reports, expense reports etc.
  • via e-mail or written)

  • Assures that its own activities are in line with the activities of the rest of the local commercial organisation (sales & support) and informs customers of company's other product and services.
  • Continuously updates technical engineering and scientific knowledge for support of customers, sales and service on the leading edge of technology.
  • Communicates effectively within the team to enhance others’ knowledge.
  • Who we are looking for : (experience, skills & abilities)

  • P rofessional background in engineering, life science or related subjects.
  • Scientific background and / or Customer facing experience is an asset.
  • Troubleshooting knowledge and experience in fault finding.
  • Computer literate.
  • Good verbal and written command of the English (technical and / or scientific) language.
  • Team player who can effectively integrate internal and field based activities across functions to support customer requirements.
  • Individual will also need to balance and prioritize the requirements of several internal and external stakeholders in an ever-changing environment.
  • Manage time effectively

  • Some past experience in a relevant service function and / or application support experience.
  • Willingness to travel through Russian Federation and CIS region.
  • Clean d riving licence is required.
  • Willingness to travel 25-75% of the time (will vary).
  • What’s in it for you :

  • Company car or car allowance
  • About us :

    Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.

    Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them.

    Our global team of more than 75,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon

    With Thermo Fisher Scientic, it’s not just a career. It’s a chance to realise your best professionally and personally.

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